Technical Support
 CAL Systems Support Group
Gregory Martin, Coordinator
CAL Help Desk
Office: PSFA 127
Phone: (619) 594-5845 (voicemail available after hours)
E-Mail: calhelp@mail.sdsu.edu
Hours: Monday-Friday 8:00 am - 4:30 pm; Weekends and Holidays Closed
The Systems Support Group provides on-site assistance on University-owned computer hardware and software within the College of Arts and Letters. Support is provided to Faculty, Staff and computer laboratories in the College of Arts and Letters only.
Services
The CAL Help Desk is exclusively for College of Arts and Letters faculty and staff. The CAL Help Desk is the first place to call with any computer-related services such as:
- Configuration
- Troubleshooting
- Diagnosis and Combat of Computer Viruses
- Hardware/Software Installation
- Upgrades (Proof of Ownership Required)
- Interoperability Problems
- Procurement Advice (Hardware Only)
- Data Transfer
Hardware Repair
If the problem is determined to be hardware repair, the work order will be forwarded to the appropriate vendor. The Systems Support Group technician will act as a liaison between the college and vendor. All computer hardware and software problems must initially go through the CAL Help Desk at 594-5845.
Remote Access
For Remote Access questions, contact Enterprise Technology Services (ETS) Help Desk directly at 594-5261.
Procedure for Requesting Service
Work order forms must be filed to request work. A work order may be submitted by calling 594-5845 or visiting the CAL Help Desk in PSFA-127.
Software Installation Policy
All software:
- For College of Arts and Letters faculty and staff only
- For state-owned equipment only
Microsoft Software Products
The Microsoft Agreement provides prepaid licenses to faculty and staff for a variety of software -- Office, Front Page, Publisher, and Visual Studio.NET -- and is in effect from January 2006 through the end of 2008.
Other Software
Our technicians must observe the copyright laws pertaining to software as intellectual property. Proof of purchase must be shown to the technician in order for software to be installed. If no purchase order is available, the department administrative coordinator must fill out a software release form.
In some cases, the department must provide the installation kit and complete documentation on how to install the software. In the event the software kit is lost, the administrative coordinator must contact the vendor for a replacement installation kit.
Lab Software Guidelines
Faculty and staff who wish to purchase software for instructional labs must first contact the coordinator for the lab.
Before any software (including browser add-ins and plug-ins) will be installed on any instructional lab computers, it must be tested and approved by the Systems Support Group for compatibility issues. Therefore, prior to purchasing any software for instructional labs, the lab coordinator must submit a request in writing to Gregory Martin for approval of the software along with the software to be tested. (Sample or trial versions may be used for testing prior to purchase of software).
For software purchases, the following number of licenses are required for the following areas:
- Arts & Letters: (PSFA 136 and AL 106) = 65
- RWS: (AH 3137 and AH 3140) = 48
- Anthropology: (AL 104) =16
Software licenses must be purchased with a single license code for the total number of copies to be installed per application.
Deadlines to request new software to be tested and possibly installed are May 15th for the fall semester and October 1st for the spring semester. Coordinators are responsible for notifying their departments of these deadlines.
If software is approved, software and license must be given to the SSG by June15th for the fall semester and by November 1st for the spring semester.
Archive Data
Nadine Misiaszek, Coordinator
Office: AL 423
Phone: (619) 594-0103
E-Mail: nadine@mail.sdsu.edu
The College of Arts and Letters supports the use of archived datasets by its faculty, staff and students. These services include:
- Locating archived datasets and online data
- Downloading and subsetting datasets
- Instruction on the use of online information services
For further information visit: http://www-rohan.sdsu.edu/~nmisiasz/data/
Web Services
Ginger Shoulders, Web Master
Office: AL 421
Phone: (619) 594-1360
E-Mail: ginger.shoulders@sdsu.edu
The mission of CAL Web Services is to enable the CAL community to develop an effective presence on-line. It assists CAL departments and faculty in producing web sites in accordance with federal and state law (accessibility), professional standards and SDSU guidelines. The main focus is to design and maintain departments and other collective academic units' web sites. In addition, every effort is made to respond to faculty requests regarding their faculty web sites.
Policy
I. Web Site Design & Maintenance
1. Collective Units: Departments/ Institutes/ Centers/ Programs (Priority 1)
1.1 Units will identify a faculty or staff representative with decision-making authority to work with the CAL Web Consultant.
1.2 The unit representative is responsible for providing all web site content and project sign-offs to the Web Consultant within an agreed time frame for the design phase of the site.
1.3 Once a site is designed or taken under the aegis of CAL Web Services, it will be maintained by them and the originating unit will have access to the site only thru Web Services staff.
1.4 For maintenance requests, the Web Services should be given at least one week’s advance notice.
1.5 Priority for requests will be determined in this priority: by score on accessibility report, the date of last design for the unit, and by number of students impacted.
1.6 Units may request a re-design once every two years.
1.7 Units which employ their own webmaster are responsible for the design, maintenance, trouble shooting and, most importantly, the accessibility repairs of their own sites.
2. Individual Faculty (Priority 2)
2.1 A standard website that meets the legal requirements of accessibility for the disabled will be provided for Tenured/tenured-track faculty.
II. Web Site Support
1. Troubleshooting issues on existing web sites should be addressed to Ginger Shoulders (x41360 or stockdal@mail.sdsu.edu).
2. Web site maintenance requests should be addressed via email to Ginger Shoulders at stockdal@mail.sdsu.edu.
3. The Web Consultant is not responsible to fix sites created or edited by a third party.
III. Additional Considerations
1. Documents that require updating (vitae, syllabi, newsletters, etc;) will be formatted as PDF files and displayed by Adobe Acrobat Reader.
1.1 Documents will need to have:
2. Projects and programs which receive non-state funding are NOT eligible for web services.
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